How to contact us
Email support@growwithtejas.com. Support hours are Monday–Saturday, 10 a.m.–6 p.m. India Standard Time, excluding holidays. Include your hotel name, username or account ID, the affected page, the time of the issue and a short explanation. Screenshots are helpful after hiding guest details and other sensitive information.
Requests are handled during support hours. Response and resolution times depend on the issue and the information required; no fixed response deadline or round-the-clock support is promised. Published phone or WhatsApp channels may also be used when available.
Account access
Use Forgot password on the sign-in page. Recovery email must be verified for the username, and links expire after 30 minutes. Check spam and use the latest link. If you saved a recovery code, use the recovery-code option. If neither is available, ask support for an ownership review.
Never share your password, recovery code, reset link, API token or database credentials with support.
Reservations, billing and websites
For a reservation or invoice issue, provide its reference and confirm the selected hotel/property. Refresh the workspace to check for updates from other sessions. Accommodation and guest-payment decisions remain with the hotel.
For website issues, check that the website is published in Branding and the hotel has an eligible plan. For a custom domain, review DNS and ownership status and provide the hostname. Preserve email DNS records when changing website DNS.
Security, privacy and escalation
For suspected unauthorised access, use the subject “Security concern”, describe what happened and review your account and integration access. Do not include secrets or unnecessary guest records.
Use “Privacy request” for account-data matters and “Subscription refund” for payment reviews. If an issue remains unresolved, reply to the existing conversation with its reference and request escalation. The operator is Tejas Digital Technology, Raja Ram Mohon Roy Road, Ward 15, Siliguri – 734001, India. For privacy and grievance escalation, contact Piu Chowdhury, Admin / Manager / Officer, through support@growwithtejas.com or the business address above.