Scope
This policy covers Qovi Hotel software fees. It does not govern guest stays, booking deposits, no-shows or refunds owed by a hotel. Contact the hotel directly about those matters.
Trial and cancellation
The 15-day trial has no payment-card requirement and no automatic charge. Paid subscriptions currently require manual activation and renewal.
To stop renewal or request cancellation, email support@growwithtejas.com from your verified account email. Include the hotel name, account identifier, subscription period and requested cancellation date. Cancellation normally leaves access available until the end of the paid period, unless you request earlier closure or access must be restricted for a lawful reason. Cancellation does not automatically delete hotel records.
First-payment refund window
For your first paid Qovi Hotel subscription, you may request a full refund of the software subscription fee within seven calendar days of activation if the service does not meet your needs. This applies to the first monthly or annual purchase, once per hotel account, and does not apply to domain registrations or separately agreed third-party services.
For renewals, upgrades and requests after the seven-day window, unused access is normally not refundable merely because you stop using the service or choose another provider. We will separately review duplicate or incorrect charges, paid access that was not supplied, material service failures and any remedy required by applicable law. This policy does not override mandatory refund rights.
If a subscription refund is approved, support will confirm when the refunded access ends and how to arrange any necessary export. A refund does not authorise immediate deletion of your hotel records.
Review and payment
Provide the payment reference, date, amount and reason for the request. Do not send card details or banking passwords. Support will review the request and communicate the outcome. We may ask for information needed to verify the payment and account.
For an approved refund, support will confirm the expected processing time and normally return it to the original payer through the original payment method. If that method is unavailable, support will agree a verified alternative with the payer. Bank or payment-provider settlement may take additional time. Applicable tax adjustments will be documented.
Plan changes and any credits must be confirmed before purchase; unused annual access is not automatically converted into another plan or cash refund.